BizOps onboarding

Welcome! We’re so excited to have you join the BizOps team. This document outlines the structure of your first few weeks at Sourcegraph.

Week 1

You’ll have to get some basics set up in your first few days:

We’re a handbook-first company. Learn all about the handbook on its handbook page.
Join relevant Slack channels. The main channels are listed in the handbook, but it’s a good idea to look through all the channels in our Slack and join all that seem relevant! The channels that BizOps uses most heavily are #business-ops and #analytics, in addition to the channels of teams we work with.
Learn about how we work. We’re an all-remote company, which means we work asynchronously as much as possible and a lot of decision making happens through RFCs.

Your manager will help you schedule the following training sessions:

Product demo
- Cloud vs. self-hosted
- Search (including code monitoring)
- Code intel (including the difference between search and precise)
- Sourcegraph and browser extensions
- Batch Changes
- Code insights
Review the sales onboarding quiz
Check out the Dev Pain Sessions in the Know Thy Dev sales enablement program for a deep dive into how Sourcegraph solves common developer pains. These videos are long so I recommend skipping to the parts the CEs are demoing and listening at at >1x speed
Product analytics overview
- Event logger and pings overview
- On-prem deployment to Google BigQuery to Looker data flow
Sales and marketing data overview (focused on the data instead of the tools)
GitHub and git walk-through (Q&A)
- Read through the git intro and add yourself to the team page

Schedule 1:1s with teammates to start getting to know who you’ll be working with! Ask your manager for a list of people you could get started with! The org chart is also good place to start.
Begin joining relevant weekly team meetings wherever possible. For example, if you will be working closely with our commercial teams (e.g. Sales, Marketing, Customer Engineering), join our weekly Customer Ops sync, the company pipeline review, and more. Your manager will help you identify and get invites to the right list of meetings.

Your manager and you will work together to find good onboarding projects that combine your areas of interest with real problems we need to solve. These projects should include the following elements:
- Familiarize you with our tech stack (HubSpot/Salesforce for customer ops roles and BigQuery/Looker for product ops roles)
- Reinforce our product’s value propositions
- Include collaboration with another team to start building familiarity with how other teams operate
- Be opportunities for you to get a quick win or two
Continue asking questions about Sourcegraph (the company and product) and reinforcing our values and goals.
Look back at your onboarding material from week 1. It’s a lot of new information, but it will become second nature over time with a little bit of repetition!
Think about how onboarding could be improved for the next person and make changes to it along the way. It will never be perfect, but it can always get better!